Q: How can I view the status of my order? A: Go to the Customer Service, Account Information page. This page lists all your orders. Click the date of the order whose status you wish to view.
Q: What are your shipping costs? A: You can view an estimate of shipping costs by viewing your cart.However, final shipping costs will be displayed on the Invoice you see before confirming your order.
Q: How do I return a item? A: You can return any purchase at your own expense within a week of the ship date to receive a refund excluding shipping and handling fees if any purchase is returned after this time period you will recieve a partial refund excluding shipping and handling fees. Any item that is refused during delivery will occur a 6% restocking fee and deduction of shipping fees both ways so please contact me if you have any problems with your purchase.
Q: Where do you ship? A: United States, Canada, Australia,China, and United Kingdom
Q: What are your delievery times? A: Please allow 2-9 days for shipment and processing
Q: Can you waive the taxes and fees? A: Customers outside of the US are responsible for any additional import duties/taxes that their country may charge. Queenbeeclothing.com will not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused. Please do not ask me to "waive" the customs fees / import duties / taxes as I can not do so.
In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes; in this case, return shipping charges will be billed to the buyer's method of payment.
Q: Can you take additional pictures? A: No the only pictures that are provided are the ones listed
Q: How am I able pay with Googlecheckout? A: If you want to pay using Googlecheckout please contact me will be able to send you a invoice via Google.
Q:What is your Customer Service number? A: You can contact Queen Bee Clothing toll-free @ 1-888-410-9670 ext. 1
Q: What states do you charge taxes? A: Lucky you we do not charge sales tax
Q: How long will it take for my refund credit to process? A: Returns will be processed within 10 business days from the date we receive your package. For credit card refunds, please allow three to five business days for the credit to post to the account.
Q: Why is the promo code not working? A: We're sorry that you're having trouble with a promotion code. Here are tips to help you use your code: -- Be sure to read the restrictions associated with that particular promotion to make sure that your order meets the requirements. -- Promotion codes are case sensitive. -- Promotion codes may only be used once. -- Promotion codes may not be combined with any other discount or promotion. -- They are not automatically applied to Google Checkout. To apply a promotion code to a Google order, please call Customer Service.
Q: Can you combine shipping? A: No sorry
Q: How do I convert US sizing to British sizing? A: We have recently posted a sizing chart to help you convert sizing find it below or store policy page.
Women's Shoe Sizes
US Size
British
European
4
2
35
4.5
2
35
5
3
36
5.5
3
36
6
4
37
6.5
4
37/38
7
5
38
7.5
5
39
8
6
39
8.5
6
40
9
7
40
9.5
7
41
10
8
41/42
10.5
8
42
11
9
43
12
10
44
13
11
45
Men's Shoe Sizes
US Size
British
European
6
5
39
6.5
5
39
7
6
40
7.5
6
40
8
7
41
8.5
7
41/42
9
8
42
9.5
8
43
10
9
43
10.5
9
44
11
10
44
11.5
10
45
12
11
46
12.5
11
46
13
12
47
14
13
48
15
14
49
16
15
50
Q: What is faux leather? A: Faux leather is a synthetic polyurethane material that reproduces the feel and durability of genuine leather. Some faux leather is washable, requires very little maintenance, and is not derived from any animal products
Q: How can you offer discounts on top designer items? A: Everyone here at Queen Bee is fashion crazy always looking for great deals and buy direct from other merchants or authentic resellers when we are able to buy at a discount we offer part of our discount to you the customer.
Q: How do I measure my bra size? A: Measure around your rib cage, just under the bust. Make sure you pull the measuring tape tight and horizontally around your body. Round to the nearest whole inch. If you come up with an even number, add 2. If you come up with an odd number, add 3. The result is your band size.
Measure around your back, across the fullest part of your breast. Make sure the measuring tape is horizontal but not too tight. Round to the nearest whole inch. Subtract this number from your band size. The difference corresponds to your cup size. See the chart below for your cup size.
Q: I just brought a designer bag but want to return it what do I do?
A: If you decided didn't like to bag you purchased you can return it within seven days PLEASE NOTE:we have a special tag on each handbag you cannot take this tag off if want to return the handbag due to we cannot be able to verify if the bag is authentic or not; if the bag is returned without the special tag you will only receive a store credit excluding shipping charges.
Q: Do you offer a catalog of your inventory?
A: Sorry we do not offer a catalog your welcome to place a order over the phone or via our website
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