Store Policies
How Return a Item....
You can return any purchase at your own expense within a week from the day that you receive the package to receive a refund excluding shipping and handling fees if any purchase is returned after this time period you will receive a partial refund excluding shipping and handling fees. Any item that is refused during delivery will occur a 6% restocking fee and deduction of shipping fees both ways so please contact us if you have any problems with your purchase. Please contact us before sending a return or wanting to exchange if choose to send a order back without proper notice can be returned to you without a RMA number.
Return Address:
*Please note that need contact us first before sending any order back to us if any order that is returned without contacting us will be returned to you!
Q Clothing
124 Van Hook CT
Oliver Springs,TN 37840
Methods of payment....
Currenly Visa, Mastercard, Discover, American Express, Money Order(US Funds) and Google Checkout Where do I ship....
Only ship within the United States, Canada, Australia, United Kingdom, France, and China How can I contact you...
You can contact us via email at customerinfo@queenbeeclothing.com during the times listed under the service tab or can leave a message on our phone service we will try return your call within 48 hrs. Shipping insurance Policy...
Please be aware insurance not included in the shipping fee you will have to purchase insurance separately. Choose not to purchase insurance I am not responsible for lost or damaged shipments if your shipment is lost or damaged you will receive a partial credit including shipping fees. How long will take receive my purchase...
United State shipments takes three to ten days for processing and international shipments takes six to ten days Email Policy
You will only receive emails when there is a order update and use your email address to notify you about new services, special offers/promotions, and functionality changes on the website. International Orders
Customers outside of the US are responsible for any additional import duties/taxes that their country may charge. Queenbeeclothing.comwill not be held responsible for such charges and will not be responsible for return shipping charges if the order is refused. Please do not ask me to "waive" the customs fees / import duties / taxes as I can not do so. ***UPDATE: When you see 'local pickup' as a shipping option this only means will receive free shipping for that item local pickup is not available this is due to a error in the system that makes local pick show as a option.*** Size Conversion......
Women's Shoe Sizes
| US Size | British | European | | 4 | 2 | 35 | | 4.5 | 2 | 35 | | 5 | 3 | 36 | | 5.5 | 3 | 36 | | 6 | 4 | 37 | | 6.5 | 4 | 37/38 | | 7 | 5 | 38 | | 7.5 | 5 | 39 | | 8 | 6 | 39 | | 8.5 | 6 | 40 | | 9 | 7 | 40 | | 9.5 | 7 | 41 | | 10 | 8 | 41/42 | | 10.5 | 8 | 42 | | 11 | 9 | 43 | | 12 | 10 | 44 | | 13 | 11 | 45 |
Men's Shoe Sizes
| US Size | British | European | | 6 | 5 | 39 | | 6.5 | 5 | 39 | | 7 | 6 | 40 | | 7.5 | 6 | 40 | | 8 | 7 | 41 | | 8.5 | 7 | 41/42 | | 9 | 8 | 42 | | 9.5 | 8 | 43 | | 10 | 9 | 43 | | 10.5 | 9 | 44 | | 11 | 10 | 44 | | 11.5 | 10 | 45 | | 12 | 11 | 46 | | 12.5 | 11 | 46 | | 13 | 12 | 47 | | 14 | 13 | 48 | | 15 | 14 | 49 | | 16 | 15 | 50 |
How long is the exchange process....
If you want to exchange your purchase please allow up to eight days for processing and shipment. *Please note that we only allow exchanges for the same item only
Designer handbag policy......
If decided that do not like the new handbag that you purchased you can return it within seven days please note that we require the special tag to be attached and not altered in anyway if the tag is taken off or altered we will only issue a store credit excluding shipping cost.
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